Customer Service Content Statistics Reveal Top 5 User Preferences

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Customer Service Content Statistics Reveal Top 5 User Preferences

16/10/2023

10 min

What do customers want from customer service and support content? How do they find and use the content, and where do they think businesses could do better?To find out, we turned to research data and customer feedback. We gathered the most actionable statistics on customer service content types, sources, and consumption preferences to inform your customer service content strategy.

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How to Improve Your Customer Support Content

11/09/2023

12 min

Stop driving customers away and burning out your support team. Take your support content from okayish to outstanding with these 8 tips.

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SaaS Customer Service and Support Content: Everything You Need to Know

28/08/2023

10 min

Customer satisfaction is no longer just a basic courtesy—it's a bottom-line necessity in the fast-changing and highly competitive SaaS market. Here's all you need to know about using content for outstanding customer service and support.

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6 Proven Customer Service Content Best Practices: What Makes Your Content Truly Helpful?

08/08/2023

13 min

Showing up with your content is a great start. But to make your content truly helpful, make sure you follow these best practices when planning and creating content.

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8 Places to Find Ideas for Great Customer Service Content

05/05/2023

13 min

Consistently providing exceptional service and support doesn’t have to be a challenge. If you know where to look, you can find fresh, timely, and relevant ideas for your service and support content, come what may. And we know just the best 8 places to look.

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6 Customer Service Content Benefits That Empower Your Teams

28/03/2023

11 min

How can creating customer service and support content empower customer-facing teams? Read on to learn about the benefits of content for making customer service and support more efficient and customer-centric.

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16 Customer Service Content Types: Which Format or Type to Choose?

21/03/2023

14 min

There are tons of different customer service content types you can use to support customers and ease the pressure on service teams. Check out these 16 examples!

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