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16/10/2023
10 min
What do customers want from customer service and support content? How do they find and use the content, and where do they think businesses could do better? To find out, we turned to research data and customer feedback. We gathered the most actionable statistics on customer service content types, sources, and consumption preferences to inform your customer service content strategy.
11/09/2023
12 min
Stop driving customers away and burning out your support team. Take your support content from okayish to outstanding with these 8 tips.
28/08/2023
10 min
Customer satisfaction is no longer just a basic courtesy—it's a bottom-line necessity in the fast-changing and highly competitive SaaS market. Here's all you need to know about using content for outstanding customer service and support.
08/08/2023
13 min
Showing up with your content is a great start. But to make your content truly helpful, make sure you follow these best practices when planning and creating content.
05/05/2023
13 min
Consistently providing exceptional service and support doesn’t have to be a challenge. If you know where to look, you can find fresh, timely, and relevant ideas for your service and support content, come what may. And we know just the best 8 places to look.
28/03/2023
11 min
How can creating customer service and support content empower customer-facing teams? Read on to learn about the benefits of content for making customer service and support more efficient and customer-centric.
21/03/2023
14 min
There are tons of different customer service content types you can use to support customers and ease the pressure on service teams. Check out these 16 examples!