These Terms of Use ("Terms") govern your use of Acomplix and the services available at acomplix.com. By creating an account or using the Service, you agree to these Terms.
Acomplix provides a cloud-based platform for board game stores to manage table reservations, events, player registrations and related store operations. The Service is operated by Acomplix, based in Croatia.
To use the Service you must register an account with accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. The Service is intended for businesses (B2B) and may be used by private individuals (B2C) in jurisdictions where we have completed the required VAT registration. Each new account is subject to manual verification before a paid subscription can be activated.
All new paid plan signups receive a 14-day free trial with full access to the features of their selected plan. No payment is required during the trial. The trial begins on the day of registration and ends automatically after 14 days. After the trial ends, the store enters read-only mode until a subscription is purchased. We reserve the right to deny or terminate a trial at our discretion.
Before activating a paid subscription, we manually verify each customer as a business (B2B) or private individual (B2C) customer. This verification is required for proper VAT treatment under applicable tax law. You will receive an email notification once your account has been verified. Verification is typically completed within one business day. We reserve the right to request additional documentation to confirm business status.
Paid plans are available as Starter and Pro. Subscriptions are purchased as one-time payments for a fixed period (monthly, quarterly or annual). Subscriptions do not renew automatically — you must manually renew before the subscription period ends to maintain uninterrupted access.
You may upgrade your plan at any time. When upgrading, the remaining value of your current subscription period is calculated as a credit and deducted from the new plan price. The new plan starts immediately.
Downgrading to a lower plan can be scheduled to take effect at the end of your current subscription period. No payment is taken at the time of scheduling. Your current plan remains active until the period ends.
When a subscription expires, your store enters a 7-day grace period during which full access is maintained. After the grace period, the store enters read-only mode: the public calendar remains visible and continues to accept reservations from customers, but admin functions (creating or editing events, approving reservations, managing tables and admins) are disabled until the subscription is renewed. Your data is never deleted due to non-payment alone.
We do not offer refunds for subscription payments except where required by applicable law. If you believe a charge was made in error, contact billing@acomplix.com within 14 days of the charge.
A free plan is available with limited features (up to 5 tables, 1 admin account, no email notifications). The free plan does not expire and does not require payment.
You retain ownership of all data you input into the Service, including store information, event data, reservations and customer data. You are the data controller for your customers' personal data. You are responsible for obtaining necessary consents and complying with applicable data protection laws including GDPR. We act as a data processor on your behalf.
If you delete your account or your account is suspended, your store data is retained for 30 days and then permanently deleted. You may request immediate deletion by contacting privacy@acomplix.com. Reservation and registration data belonging to your customers is deleted on the same schedule.
You may not use the Service to violate any laws, infringe on intellectual property rights, distribute spam or malicious content, or attempt to gain unauthorized access to our systems or other accounts. We reserve the right to suspend or terminate accounts that violate these Terms.
We aim to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance, updates and circumstances beyond our control may result in temporary downtime. We are not liable for losses arising from service unavailability.
To the maximum extent permitted by law, Acomplix is not liable for indirect, incidental, consequential or special damages arising from your use of the Service, including but not limited to loss of revenue, data or business opportunity. Our total liability for any claim is limited to the amount you paid us in the three months prior to the claim.
We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of Croatia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zagreb, Croatia.
For questions about these Terms, contact us at legal@acomplix.com.